For quick and efficient answers from our technical support to your queries, you are kindly requested to prepare your call as follow:
• Complete and return EASYCOM registration card (AURA EQUIPEMENTS yellow card).
• Enter the product activation key on AS/400.
• Perform several tests to define the original problem.
• Identify EASYCOM version.
• Check that your Premium Assistance contract is valid.
• Make a note of the local or network hardware and software configuration, and the PC's configuration where the problem had occurred.
• Make a note of all recent configuration modifications.
• Make a note of the different tested operations and displayed error messages.
• Consult FAQ (in the help online).
If you have not found solution, can contact us :
Mail: tech@easycom-aura.com