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Help > EASYCOM Server > EASYCOM behavior > Single sign on - EIM > EIM common problems > Domain names must match.
Domain names must match.

The domain name that is configured with iSeries navigator must match the domain name of the machine.

If not, you will get an error on the client like: "the specified target is not known or inaccessible" (with tcp/ip error code -14)

Here is how to check it:

Step 1: to know what the real domain name is, do the following using a command prompt on the client machine:

Enter "nslookup", then type the name of the iseries, like follows:

 

Default server : domain_controller.domain-name.com

Address: 194.206.160.4

 

> my_iseries

Server : domain_controller.domain-name.com

Address: 194.206.160.4

 

Name : my_iseries.domain-name.com

Address: 194.206.160.112

 

So here the correct domain name is domain-name.com

Step 2: check that exported keytab contains the correct domain name.

Do do this, use iseries navigator, and go to "security", and then "Network authentication service". Right-click and select "Manage keytab". Click on the "Details" button.

You should see a line with:

Principal Type: i5/OS

Principal Name: krbsvr400/my_iseries.domain-name.com@DOMAIN-NAME.COM

Where DOMAIN-NAME.COM is your i5/OS realm.

If this is not correct, you need to modify configuration a re-export keytab, or you need to check your DNS to have matching domain names.